Shipping & Payment Info

Shipping Options

United States Domestic Shipping

Respirare Labs currently offers shipping within the United States.

• Free Ground Shipping: Eligible domestic orders include free standard ground shipping through UPS Ground.
• Expedited Shipping: Expedited shipping options may be available at an additional cost through FedEx or UPS, depending on the selected service, destination, and carrier availability.
• Return Shipping: Certain testing kits may include prepaid return shipping materials or return label instructions. Customers are responsible for following all return shipping instructions provided with the kit.

Order Processing and Delivery Times

• Order Processing: Orders are typically processed within 1–2 business days, excluding weekends and holidays.
• Tracking Information: Once your order has been processed, you will receive an email with tracking information.
• UPS Ground Delivery: Standard UPS Ground delivery typically takes 1–5 business days depending on your location and carrier conditions.
• Expedited Delivery: FedEx or UPS expedited delivery times vary based on the selected shipping method and destination. Estimated delivery times will be shown at checkout when available.
• Carrier Delays: Respirare Labs is not responsible for delays caused by shipping carriers, weather, incorrect addresses, failed delivery attempts, or other circumstances outside of our control.

Returns, Exchanges, and Damages

We want you to be satisfied with your order. Please review the policies below before placing an order or using a Respirare Labs testing kit.

Returns

• Eligible unused products may be returned within 30 days of the order date.
• Products must be returned in their original packaging and unused condition.
• To initiate a return, please contact our support team at support@respirarelabs.com with your order number.
• Customers are responsible for return shipping costs unless the product was defective or the wrong item was shipped.
• Used testing kits, submitted samples, completed laboratory analysis, and issued reports are not eligible for refund.
• Please refer to our full Return Policy for additional details.

Exchanges

Respirare Labs does not offer direct exchanges. To exchange an item, please initiate a return, if eligible, and place a new order for the desired product.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage and your order number. If the damage or defect is confirmed, Respirare Labs may provide a replacement or issue a refund at no additional cost.

Damage caused by customer misuse, improper handling, failure to follow kit instructions, failure to package materials properly for return shipment, or unauthorized alteration of kit components may result in replacement fees or additional charges.

Lost Packages

If your package is marked as delivered but you have not received it, please wait 48 hours and check with neighbors, building management, or your local post office/carrier. If the package is still missing, contact us for further assistance.

Respirare Labs is not responsible for lost packages resulting from incorrect shipping information provided by the customer, failure to retrieve a delivered package, or carrier issues outside of our control.

Payment Options

Respirare Labs offers a secure payment experience through Stripe.

Accepted Payment Methods

Respirare Labs accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment options may be available through Stripe at checkout.

Payment Requirements & Instructions

• Payments are processed securely through Stripe.
• Please ensure your billing address and payment information are accurate and current to avoid processing delays.
• By placing an order, submitting a sample, approving additional analysis, or using a Respirare Labs testing kit, you agree to pay all amounts owed in connection with your order, kit, sample, testing service, laboratory analysis, report, shipping, and related account balance.
• Some orders, testing services, equipment-based kits, sample submissions, or additional analyses may require a valid payment method to remain on file.
• You will receive a confirmation email with your order details after successful payment.

Payment Method on File & Authorization for Future Charges

Respirare Labs may require a valid payment method to be kept on file for certain testing kits, laboratory services, additional analysis, equipment-based kits, sample submissions, report invoices, or account balances.

By placing an order, submitting a sample, approving additional analysis, using a Respirare Labs testing kit, or providing a payment method to Respirare Labs, you authorize Respirare Labs to store and charge your payment method for amounts owed in connection with your order, testing services, laboratory analysis, kit materials, equipment, shipping, reports, invoices, and related account balances.

Respirare Labs may charge the payment method on file for approved, outstanding, or unresolved balances, including but not limited to:

• unpaid invoices related to completed testing, laboratory analysis, sample processing, or reports;
• additional analysis, add-on testing, rush processing, or other services requested or approved by the customer;
• unreturned testing kits, sampling equipment, pumps, materials, accessories, or other kit components;
• damaged, missing, altered, contaminated, or unusable kit components, equipment, or materials;
• late return fees, replacement fees, restocking fees, or other fees disclosed at the time of purchase or in Respirare Labs’ policies;
• shipping, return shipping, customs, handling, address correction, failed delivery, or carrier-related charges not collected at checkout;
• unpaid balances associated with a customer’s order, sample, report, account, chain of custody form, testing agreement, invoice, or applicable Respirare Labs policy.

If an invoice or account balance remains unpaid after the stated due date, Respirare Labs may attempt to collect payment using the payment method on file. Respirare Labs may provide notice before charging a saved payment method; however, failure to pay an outstanding balance may result in the balance being charged to the payment method on file, account restrictions, suspension of services, report delays, refusal of future orders, or referral to collections.

Customers are responsible for keeping their payment information current and for ensuring that all balances are paid when due. Authorization to charge the payment method on file remains in effect until all outstanding balances related to the customer’s order, testing kit, sample, laboratory analysis, report, invoice, or account have been paid in full.

Additional Analysis, Add-On Testing, and Report Invoices

Some samples may require or qualify for additional analysis, add-on testing, expanded panels, rush processing, or other services that may not have been paid for at the time of the original order.

By requesting, approving, or authorizing additional analysis or add-on testing, you agree to pay all associated charges. Respirare Labs may invoice the customer and/or charge the payment method on file for the approved amount.

Once additional analysis has been completed, payment remains due regardless of whether the report has already been delivered. Unpaid report invoices or balances related to completed analysis may be charged to the payment method on file or referred to collections if not paid by the stated due date.

Unreturned, Late, Damaged, or Missing Kit Materials

Certain Respirare Labs testing kits may include reusable, specialized, or prepaid kit materials. Customers are responsible for returning all required kit components, equipment, pumps, accessories, and materials according to the instructions provided.

Respirare Labs may charge the payment method on file for unreturned, late, damaged, missing, altered, contaminated, or unusable kit materials or equipment. These charges may include, but are not limited to, replacement fees, equipment costs, late return fees, shipping costs, handling costs, and other costs incurred by Respirare Labs.

Failure to return required kit materials within the required timeframe may result in additional charges. Samples or kits returned outside of the required timeframe may be invalid, may not be processed, or may require additional review at Respirare Labs’ discretion.

Failed Payments and Unresolved Balances

If a payment fails, is declined, is reversed, or remains unpaid, the customer is responsible for resolving the outstanding balance promptly.

Respirare Labs may contact the customer by email, phone, or other available contact method to request payment. If payment is not received by the stated due date, Respirare Labs may take one or more of the following actions:

• retry the payment method on file;
• charge an alternative payment method provided by the customer;
• pause, suspend, or delay services;
• delay release of reports not yet delivered;
• restrict future orders or account access;
• refer the outstanding balance to a collections process;
• pursue any other remedies available under applicable Respirare Labs policies, invoices, agreements, or law.

Customers are responsible for any fees, costs, or expenses associated with unpaid balances, failed payments, chargebacks, collection efforts, or recovery of amounts owed, to the extent permitted by law.

Chargebacks and Payment Disputes

If you believe a charge was made in error, please contact Respirare Labs at support@respirarelabs.com before initiating a chargeback or payment dispute. We will review the charge, invoice, order, sample, report, or account balance and work to resolve the issue.

Improper or unresolved chargebacks may result in account restrictions, suspension of services, refusal of future orders, and recovery of amounts owed, including applicable fees or costs where permitted by law.

Customer Responsibility

By placing an order, submitting a sample, approving additional analysis, using a Respirare Labs testing kit, or maintaining an account with Respirare Labs, you agree to:

• provide accurate billing, shipping, and contact information;
• keep your payment method current and valid;
• pay all amounts owed by the stated due date;
• follow all kit, sample collection, packaging, and return shipping instructions;
• return required kit materials and equipment within the required timeframe;
• pay any approved, outstanding, or unresolved balances associated with your order, sample, report, kit, or account.

Contact Information

If you have questions or concerns regarding your order, payment, invoice, shipping, kit return, or account balance, please contact us:

Email: support@respirarelabs.com
Phone: 1(619)-746-7892
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

Thank you for choosing Respirare Labs. We are here to provide clear, reliable environmental mycotoxin testing support.